Skip to content
Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.

Transforming Retail for Modern Consumer Demands

What can we expect for the future of retail? Are we on the right track to succeed?

Jamie Cairns Host 28 min listen

Zach Zalowitz

Guest Zach Zalowitz Principal, Order Management Practice at Perficient

Listen on Apple Podcasts Listen on Spotify

To address these questions, we are joined by Zach Zalowitz, Principal, Order Management Practice at Perficient, and a wealth of knowledge in the retail industry. Zach explores the profound impact of AI and hyper-personalization on consumer engagement and the essential shifts retailers need to make to stay competitive. He offers valuable insights into the challenges and opportunities in modernizing order management, achieving business optimization, and the critical importance of aligning business models with evolving customer behaviors.

We also discuss:

  • How AI can enhance customer engagement and disrupt traditional retail models
  • The “Now New Next” tool for promoting business model shifts
  • Using market events as a catalyst for changing retailers’ mentality

More great reading

Episode 36 AI, OMS, and the Future of Supply Chain In this episode, Jamie speaks with Kevin Bube, Vice President, Technology at enVista, about how companies are rethinking digital transformation with a more agile, strategy-first mindset.… Episode 35 DIY Retail: Navigating Challenges in Fulfillment and Customer Experience In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias, about the challenges DIY retailers face today. DIY customers expect fast delivery—and… Episode 34 Growing Smart (and Fast) in Retail In this episode, we are joined by Patrick Lagace, Senior Director of Information Technology at Psycho Bunny. With three decades of experience in the retail industry, he has been instrumental in driving digital transformation at his company.

Let's chat

Thirty minutes. Your actual order flow.

No slide deck. (Unless you want one.) Tell us what you are working on and we will find a time that suits you.

Talk to us

Thirty minutes, one engineer.

Customer story How they stopped guessing One retailer, one promise date, and the inventory maths behind it. Resources Is your legacy OMS hurting your legacy? The questions worth asking before you replace anything. Partners Who implements this The people who have done it before, and where they work.