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Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.

Beyond ERP: Why You Need an OMS in Your Toolkit

When your only tool is a hammer, every problem looks like a nail… Everyone knows that, right? Well, everyone who insists that their ERP system can do it all may have missed the memo.

Jamie Cairns Host 33 min listen

Leo Muid

Guest Leo Muid Global OMS Lead & Director in Digital Customer Experience at Capgemini

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In this episode, we speak with Leo Muid, Global OMS Lead & Director in Digital Customer Experience at Capgemini, about why ERP die-hards limit themselves by not expanding their capabilities with an order management system (OMS).

Leo covers:

  • The benefits of incorporating an OMS into your business
  • The difference between offer and promise systems
  • The customer-led approach to implementation

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Let's chat

Thirty minutes. Your actual order flow.

No slide deck. (Unless you want one.) Tell us what you are working on and we will find a time that suits you.

Talk to us

Thirty minutes, one engineer.

Customer story How they stopped guessing One retailer, one promise date, and the inventory maths behind it. Resources Is your legacy OMS hurting your legacy? The questions worth asking before you replace anything. Partners Who implements this The people who have done it before, and where they work.