The Forrester Wave™: Order Management Systems, Q2 2023
Today’s customers—conditioned by Amazon’s two-day Prime delivery—expect faster fulfillment. But unless you have a distribution center (DC) near your customers’...
Do you offer Buy Online Pickup in Store? Whether the following statistics make your heart race with excitement—or dread—probably depends...
For evidence that we live in the Age of the Customer, look no further than Amazon’s recent announcement that they...
Here’s your dilemma: You have friends coming for drinks on Friday. The cocktail recipe calls for a lemon squeezer. You...
With more retail closures being announced daily, one thing is clear. Only those retailers with a differentiated customer experience will survive....
Increased competition from international merchants means retailers must provide exceptional customer experiences. In 2019, customer expectations are higher than ever...
Consumers aren’t always entitled to a return if they simply change their mind or find a product cheaper elsewhere. However, many...
New to omnichannel order management? Here are answers to some commonly asked questions to get you started. 1. Can my...
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