The Forrester Wave™: Order Management Systems, Q2 2023
Customers are fickle. One of the big dilemmas facing today’s retailers is how to satisfy consumers’ shifting (but often contradictory)...
Early predictions of the global impact of the Coronavirus on business centered around manufacturing in China and the delay in...
With the rise of digital marketplaces like Amazon, fulfillment has grown more complex. Where there used to be only two...
When a large department store was ready to replace their legacy inventory eCommerce database, they turned to Fluent Order Management...
When retailers talk about ‘Digital CX’, typically they’re referring to a front-office function, like Marketing or eCommerce. Supply chain and...
As if brands didn’t have enough to worry about with the retail apocalypse, there’s also the inevitability of the ‘Now...
Even the most loyal customer has cause to return a product from time to time. Whether it’s an issue of...
In the fast-moving world of retail technology, there’s always a new way of doing things that makes tasks better, more...
As anyone in retail can tell you, an omnichannel future—where customers shop across multiple touchpoints—has been foretold for the past...
Black Friday. What started as a one-off sales event imported from America, is now a five-week shopping event in the...
Anyone in retail who manages an ERP system or an Order Management System (OMS), is aware of the industry shift...
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