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Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.

Case studies

Customer stories

What retailers and brands changed when they moved order management onto Fluent, and what it was worth.

  How PUMA scales global DTC growth with local agility Watch how PUMA balances global scale with strong operational excellence and local agility, in this new video testimonial with André Ortloff. 1 min read   T2 Brews a Better Fulfillment Strategy: Built for Speed, Scale, and Customer Delight T2 Tea partnered with Fluent Order Management to turn its store network into a high-performance fulfillment engine. Delivery times dropped by 65% and shipping costs fell by 50%, creating faster, more reliable service for customers. 5 min read   The Quality Group triples revenue, conquers flash sales, and scales fast with Fluent Order Management and AWS As their influencer-led flash sales grew, TQG needed an agile, scalable system to keep up. Fluent Order Management and AWS delivered just that. Unlocking scale, stability, and flexibility. 6 min read   HEMA redefines business processes and systems with Fluent Order Management When legacy systems slowed innovation, HEMA re-imagined operations with Fluent Order Management and an event-driven architecture—cutting order processing from two hours to one minute. Discover how they scaled effortlessly through peak demand and built technology ready for the future. 5 min read   How MediaWorld is reinventing Customer Experience thanks to its digital transformation Learn how MediaWorld is revolutionizing customer experience through digital transformation in this new interview with CIO Igor Castellini. 1 min read   Arterra Wines reduces manual processes with Fluent Order Management Over the years, Arterra Wines has grown. Today, they own and distribute 100+ wine brands, operate eight wineries and over 150+ retail wine stores. But their tech stack couldn't keep up. Discover how Fluent Order Management helped Arterra reduce order processing time by 50-75% and reduce customer service inquiries by over two-thirds. 5 min read   Woolrich is ready for global growth with Fluent Order Management Established in 1830, Woolrich, “The Original Outdoor Clothing Company”, is the oldest American outdoor clothing brand. In this case study, discover the deep transformation of the worldwide brand in the wake of the Covid-19, and how they will support future growth across their global retail network including retail, wholesale, ecommerce and marketplaces. 5 min read   Barbeques Galore reduces shipping costs, increases revenue, and transforms customer experience Learn how Barbeques Galore, Australia's leading Barbeque retailer, reduced its shipping costs, increased revenue and transformed its customer experience. 7 min read   ALDO Group Gains Inventory Visibility, Optimizes Fulfillment with Fluent Commerce on AWS ALDO Group has been a leader in fashion footwear, handbags, and accessories for over 50 years. They wanted to better serve their customers by optimizing operations and shipping orders directly from store inventory. Learn how ALDO Group gained inventory visibility and optimized fulfillment with Fluent Commerce on AWS. 5 min read   How Freedom reduced order cancellations by 85% within days Freedom has unlocked inventory and transformed their omnichannel customer experience with better inventory data and improved order fulfillment processes. Discover what they did to achieve these results. 6 min read

Let's chat

Thirty minutes. Your actual order flow.

No slide deck. (Unless you want one.) Tell us what you are working on and we will find a time that suits you.

Talk to us

Thirty minutes, one engineer.

Resources Is your legacy OMS hurting your legacy? The questions worth asking before you replace anything. Partners Who implements this The people who have done it before, and where they work.