Skip to content
Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.

How the Pandemic Broke Retail Forever

Retail continues to see accelerated development and change as systems and purchasing have shifted heavily toward ecommerce. But while shopping from home can offer convenience for consumers, it also introduces several new challenges.

Jamie Cairns Host 27 min listen

Rob Hango-Zada

Guest Rob Hango-Zada Co-Founder and Joint CEO at Shippit

Listen on Apple Podcasts Listen on Spotify

According to this week’s guest, Rob Hango-Zada, Co-Founder and Joint CEO at Shippit, the pandemic spurred much of the rapid change that would forever change retail. As an expert in delivery, Rob shares data-backed insight into the current state and challenges of e-comm and what’s to come in the world of retail.

Join us as we discuss:

  • How the pandemic broke retail forever
  • Efficiency and inefficiency in ecommerce
  • The rise of CX orientation and how to utilize it for success

More great reading

Episode 36 AI, OMS, and the Future of Supply Chain In this episode, Jamie speaks with Kevin Bube, Vice President, Technology at enVista, about how companies are rethinking digital transformation with a more agile, strategy-first mindset.… Episode 35 DIY Retail: Navigating Challenges in Fulfillment and Customer Experience In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias, about the challenges DIY retailers face today. DIY customers expect fast delivery—and… Episode 34 Growing Smart (and Fast) in Retail In this episode, we are joined by Patrick Lagace, Senior Director of Information Technology at Psycho Bunny. With three decades of experience in the retail industry, he has been instrumental in driving digital transformation at his company.

Let's chat

Thirty minutes. Your actual order flow.

No slide deck. (Unless you want one.) Tell us what you are working on and we will find a time that suits you.

Talk to us

Thirty minutes, one engineer.

Customer story How they stopped guessing One retailer, one promise date, and the inventory maths behind it. Resources Is your legacy OMS hurting your legacy? The questions worth asking before you replace anything. Partners Who implements this The people who have done it before, and where they work.