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Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.

Case studies

Customer stories

What retailers and brands changed when they moved order management onto Fluent, and what it was worth.

  Breitling takes customer experience to the next level with Fluent Order Management Founded in 1884 in Switzerland, Breitling is a luxury brand known for its precision chronometers designed for aviators. Today, Breitling distributes its products through more than 200 stores worldwide, e-commerce and wholesale. 4 min read   Psycho Bunny reduces split shipments with Fluent Order Management Psycho Bunny was founded in 2005 with an eye towards perfecting the polo. The brand has grown—both expanding their products and their store footprint from Canada into the United States. 6 min read   Kingfisher implements digital innovation to improve the customer experience Kingfisher PLC is an international home improvement company with over 1,500 stores in eight countries across Europe. Their retail banners include B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş. 13 min read   Emma prepares for global growth with Fluent Order Management With a growth mindset, Emma - The Sleep Company, the world's largest direct to consumer mattress brand, was ready to scale—but their legacy systems were not. Emma decided to rethink their platforms, including an order management system (OMS), and focused on using an API-first, MACH-based philosophy. 4 min read   Taking Shape expands globally and launches on marketplaces In 2019 Taking Shape made a decision to implement Fluent Order Management. Since then they have: Reduced their time to deliver orders by 2 days!, Improved wages as a percentage of sales by 58%, Automated their returns process... 5 min read   JD Sports’ commitment to investing in omnichannel experiences allowed them to thrive during the pandemic JD Sports is passionate about customer experience. Since 1981, they have worked on building a seamless omnichannel experience across all of their brands and territories. This included identifying the need for an Order Management System that could handle a complex business such as theirs. Thanks to the work they have done, they were set up for success when the COVID-19 pandemic hit. 5 min read

Let's chat

Thirty minutes. Your actual order flow.

No slide deck. (Unless you want one.) Tell us what you are working on and we will find a time that suits you.

Talk to us

Thirty minutes, one engineer.

Resources Is your legacy OMS hurting your legacy? The questions worth asking before you replace anything. Partners Who implements this The people who have done it before, and where they work.