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Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.

The Best Order Management Solution.. for you

The shorter answer, Fluent Order Management. But let’s get to that answer. OMS vendors aren’t your only option and it’s not a one size fits all.

Your options

So, what are your options for order management?

Do nothingHomegrown (Build yourself)Legacy‘Some’ OMSLow-scope, low-volume OMSModern Extensible OMS
What it is

This is whatever you have today to manage all things orders, inventory, and fulfillment. You just keep doing that.

This way, you will build your own OMS. Figure out your requirements, build out each capability. Maybe Claude helps accelerate this process.

These solutions are older. They are typically part of a large suite of products. They used to be on-premise only and have moved some capabilities over to the cloud. They might even be deprecating OMS

These have focused just on one part of OMS. Maybe just orders or just inventory. Maybe your requirements (for right now) are what they offer.

These solutions have a standard set of OMS capabilities. You map your requirements to what they offer, not the other way around. Rigid capabilities means rigid limits when it comes to your volumes and growth.

These marry, buy and build. With the capabilities offered by the other solutions but a modern architecture that enables you to go beyond OMS. Flex outside of the box when you have unique requirements, never limit growth.

So, which order management solution is best for you?

That depends who ‘you’ are, see below.

Best if

You don’t think about your OMS. Orders, inventory, and fulfillment cause you no pain today. You don’t have growth plans that would change this

You have a highly technical team and are confident they can handle the security and risk while still innovating and handling data loads

Not really anyone if we’re talking IBM, they’re deprecating Sterling in 2026. And for the others, if you’re using their WMS and have limited innovation plans it can work

Your only needs are what they offer. OMS isn’t a top priority or pain. You just have one piece of the puzzle you really need solved today.

You want a vendor with set capabilities that you will adapt to. Not the other way around. Growth of any kind and innovation aren’t on your roadmap

You know your OMS requirements aren’t exactly the same as everyone else. You need standard OMS capabilities but also want to innovate and grow without a system limiting you

What are your vendor options for order management?

The vendors

Obviously no vendor, work with what you’ve got

Well, that’s you.. and maybe Claude

IBM Sterling, Manhattan Associates

Blue Yonder, Pipe 17

Kibo, NewStore, OneStock, Salesforce

Fluent Commerce

What should you look out for with each?

Look out

This is a ticking time bomb

Security, maintenance, and upgrades. It’s all on you. Not to mention flash sales and handling loads

IBM Sterling is being deprecated. The other legacy options are slow to change, high maintenance costs and innovation is minimal

These are incomplete order management systems. Need another capability? Prepare to do another RFP and evaluation

Most of these are focused on other products. So they have their primary solution and some OMS. For Kibo it is commerce. For Newstore it is POS. For Salesforce it is a jack of all trades situation. And OneStock, look out if you have volumes or growth of any kind.

Look out for the most innovative product, a team that feels like they are your partners, and a solution that you’ll never regret.

We love good questions. We loathe bad answers.

(aka our FAQ)

Which OMS option implements the fastest?

Fluent Order Management has the fastest implementation. Customers like Kohler, Psychobunny, The Quality Group, Dulux and more have all implemented in under 16 weeks.

Now, with Fluent Connect, implementations are a further 50% less expensive and 80% faster.

Which OMS handles high volumes, flash sales and peak best?

In a direct comparison within a sales evaluation, Fluent Order Management outperformed all of the competition. That means it handled the highest volumes with the fastest response times. No latency, zero downtime, and zero crashes.

Can my ERP do order management?

It can do some functionality. This is where most businesses start. As soon as you begin to grow and see volumes increase. It’s time for a proper order management solution. It’s not worth the risk of having less capability, worse security, and providing a bad customer experience.

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