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Order ManagementOrchestrate every order across channels, stores and warehouses. IntegrationsConnect Fluent to the systems you already run. We build and maintain them. Innovation & AIAI decisioning, LLM sales channels and what ships next.

We’ve done

150+

go-lives.

We have a

98.6%

customer retention rate.

We run a

100%

implementation success rate.

Customer stories.

50k+Orders processed within 30 minutes during a flash sale.
24Live fulfillment options served in under 300ms.
85%Reduction in order cancellations, from 14% to 1-2%.
€3.8mRevenue increase in the first year after launch.

“Fluent is the system that can adapt to our company’s needs, not us adapting to their technology.”

Monica ProvenzaDirector, Omnichannel & Experience, Psycho Bunny
5 wksTo launch a new brand in-region.

“Fluent is the muscle to our AI and ML.”

62%Of digital sales via online marketplaces.
20%More online sales in three months.
30%Fewer internal contacts, with the WISMO AI agent.
49%Decrease in order processing time.
12 wksEnd to end implementation.
43%Reduction in replenishments per week.
1000 → 6Contact centre calls a day, from 1000 per region to six globally.

“We put a target of double digit millions against our original business case of ‘Save The Sale’. Less than a year in, our ‘Save the sale’ is exceeding our expectations of the sales we’re saving.”

Peter AshProduct Director of Operations & Fulfilment, Screwfix

“We’re thrilled to be working with Fluent Commerce as we modernise our technology platform to drive an improved customer experience. This is an exciting period of growth for the business, and we believe that Fluent Commerce is best placed to support us on that journey.”

Simon OwersCFO, American Golf
42 daysTo build and go live with 14 connectors.

“Solutions like Fluent Order Management will scale. We know that and that’s why we chose them.”

Peter RobinsonHead of Channels, Transformation and Strategy, Primark

“The flexibility and scalability of Fluent Commerce’s platform stood out. It’s composable approach supports our complex fulfillment needs, providing the right architecture for our long-term growth. The partnership allows us to scale with confidence.”

Niclas HansonCOO and CBDO, Bygghemma Nordics
CompanyIndustryResult
The Quality GroupHealth and wellness50,000 orders in 30 minutes, and 5x revenue growth in four years.Read storyMediaworldConsumer electronics97% OTIF on 30-minute pickup, and a company record NPS.Read storyFreedomFurniture and homewaresCancellations down 85%, and five fulfillment centres became 62.Read storyBreitlingWatches€3.8m revenue increase in the first year after launch.Read storyPsycho BunnyApparelSplit shipments down 50%, short shipments down 93%.Read storyJD SportsSportswearLaunched a new brand in-region in under five weeks.Read storyALDOFootwearThe muscle behind their AI and ML.Read story
BalmainLuxury fashion62% of digital sales via online marketplaces.
SephoraBeautyMore online sales within three months of go-live.
WilsonSporting goodsInternal contacts down 30% with the WISMO AI agent.
Barbeques GaloreOutdoor retailOrder processing time down 49%.Read storyPumaSportswearA twelve week implementation, end to end.Read story
DuluxPaint and coatingsReplenishments per week down 43%.
Emma SleepSleepContact centre calls down from 1000 a day per region to six a day globally.Read story
ScrewfixTrade retailSave the Sale is exceeding a double digit million target inside a year.
American GolfSporting goodsModernising the technology platform to drive an improved customer experience.
HibbettSportswear14 connectors built and live in 42 days.
PrimarkFashion retailChosen to scale with the business.
Bygghemma NordicsHome improvementA composable architecture built for long-term growth.