The Forrester Wave™: Order Management Systems, Q2 2023

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Reinventing Retail: RFID, Store Automation & Omnichannel

Episode 24 | 24 mins

Jay Black, Jay Black, Account Executive at GreyOrange

75% of retailers are using RFID in some capacity.

We live in a world where efficiency, omnichannel focus, and the adoption of RFID are becoming essential for retail success. In this episode, we delve into warehouse automation and the rising adoption of RFID technology with Jay Black, Account Executive at GreyOrange, a company that thrives in the supply chain and omnichannel world.

Join as we discuss:

  • The impact of Amazon and COVID-19 on traditional brick-and-mortar stores, emphasizing the need for seamless omnichannel processes
  • Challenges such as theft, labor shortages, and the growing demand for self-service systems

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Meet the host

Jamie Cairns is the Chief Strategy Officer at Fluent Commerce. He is responsible for the vision on how the company sets the global standard in inventory and order management.

Jamie, a 20+ year industry veteran, has worked with start-up scale businesses like TimesTen and Arantech and global software organizations such as Tektronix, Oracle, and now Fluent Commerce.


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